Patrick Adole
@patrickadole
I strengthen banking controls through transaction reviews, reconciliations, compliance monitoring, and fraud prevention.
NigeriaWhat I'm looking for
At UBA PLC, I review 300–500 customer transactions daily, monitor ATM operations, reconcile cash balances, and enforce internal and regulatory controls. My work reduced operational errors by 35%, maintained zero unresolved cash shortages for seven consecutive months, and achieved 98% compliance in daily control checklists.
Previously at Ecobank Nigeria, I led customer service operations, strengthened KYC controls, and supported deposit growth, active-account growth, and cross-selling. I also managed teller operations and helped achieve 90% ATM uptime while maintaining cash-handling controls.
I'm focused on operational risk management, compliance monitoring, reconciliation, fraud prevention, and improving the efficiency of banking operations.
Experience
Work history, roles, and key accomplishments
Branch Resident Internal Control Officer
UBA PLC
Jan 2026 - Present (7 months)
Conducted daily reviews of customer transactions, monitored ATM operations, and enforced compliance, reducing operational errors by 35% and maintaining zero unresolved cash shortages for 7 months.
Head Teller Backup
Ecobank
Dec 2023 - May 2025 (1 year 5 months)
Coordinated cash activities and supervised daily teller operations, ensuring compliance and accuracy. Achieved 90% ATM uptime and provided operational support to management.
Customer Service Officer/Head Customer Service Unit
Ecobank
Oct 2022 - May 2025 (2 years 7 months)
Ensured effective service delivery, supervised account opening processes, and mobilized new customers, increasing deposits by 26% and active accounts by 40%. Maintained KYC controls and prepared reports in line with AML/CFT regulations.
Relief Customer Service Manager
Ecobank
Feb 2024 - Feb 2024 (0 months)
Coordinated branch banking operations and supervised frontline officers to ensure effective service delivery and strict control measures in transaction processing.
Graduate Trainee
Ecobank
Jun 2022 - Sep 2022 (3 months)
Participated in the Ecobank Entry Level Development Program, gaining foundational experience in banking operations and customer service.
Education
Degrees, certifications, and relevant coursework
Federal University of Agriculture
Bachelor of Agriculture, Animal Production
Grade: Second Class Upper Division
B.Agric in Animal Production with Second Class Upper Division.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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