Looking for a job

fatokun olajumoke

@fatokunolajumoke

Head of Operations at Access Bank Plc, coordinating branch banking operations and overseeing ATM reconciliation and vault balancing.

Nigeria

Message

What I'm looking for

I'm seeking senior management opportunities where I can apply my banking operations expertise, leadership capability, business administration knowledge, and people-management experience to drive operational excellence, customer satisfaction, regulatory compliance, team performance, and sustainable business growth.

At Access Bank Plc, I coordinate branch operations, supervise teller activities, and oversee ATM reconciliation and vault balancing. I also handle customer complaints and support compliance with banking policies and operational controls.

As Assistant Branch Service Manager at DIAMOND BANK PLC, I supervised tellers and supported branch service management. I coordinated ATM and General Ledger reconciliation and escalated unresolved customer grievances for investigation.

At FIRST BANK OF NIGERIA PLC, I served as a Customer Service Officer, supporting account administration, customer enquiries, and complaint handling. I maintained customer records and reviewed account-opening documentation.

Experience

Work history, roles, and key accomplishments

Current

Head of Operations

Current

Access Bank Plc

Apr 2019 - Present (7 years 7 months)

Provide leadership and operational oversight across branch activities, ensuring effective service delivery, financial control, operational efficiency, compliance, and smooth coordination of frontline banking functions. Direct and coordinate branch tellers, manage ATM reconciliation and vault balancing, and resolve customer complaints.

Assistant Branch Service Manager

Diamond Bank Plc

Sep 2012 - Mar 2019 (6 years 6 months)

Supported branch service management and operational control functions, with responsibility for teller supervision, reconciliation, customer service escalation, policy implementation, and operational compliance. Supervised teller activities, oversaw vault balancing and ATM reconciliation, and coordinated General Ledger reconciliation.

Teller Supervision Cash Vault Balancing ATM Reconciliation General Ledger Reconciliation Policy Implementation Operational Compliance Customer Escalation Team Supervision Staff Coordination Operational Discipline

Customer Service Officer

First Bank of Nigeria Plc

Dec 2010 - Jan 2012 (1 year 1 month)

Delivered frontline customer service while supporting account administration, documentation, database management, customer enquiries, complaint handling, and transaction record management. Reviewed account-opening documentation, attended to customer complaints, and maintained customer information in databases.

Customer Service Account Administration Documentation Database Management Complaint Handling Transaction Records Communication Skills Active Listening