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Sandra Kirkpatrick

@sandrakirkpatrick

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I improve business operations through CRM governance, data quality, reporting, and standardized workflows.

Ecuador

Message

What I'm looking for

I'm looking to improve operations through CRM, data quality, reporting, process standardization, and practical systems that turn business needs into measurable gains.

I've managed customer master data across 700K accounts and 1.2M contacts at Hilti North America, leading CRM cleanup, email acquisition, ETL, and BI reporting initiatives that improved transparency and customer experience while generating approximately $250K in savings.

Across Hilti and AffordablePatio.com, I've translated business needs into standardized workflows, reporting systems, documentation, and user-ready processes. I helped roll out systems for 1,000+ users, generated approximately $625K in operational savings through process improvements, and strengthened adoption through clear communication and training.

Experience

Work history, roles, and key accomplishments

Operations & Client Communication

AffordablePatio.com

Jan 2025 - Jan 2026 (1 year)

Led operations and client communication, coordinating high-volume workflows among clients, estimators, subcontractors, HOAs, and office staff. Standardized scheduling, communication, documentation, and project workflows to improve consistency, accuracy, and execution.

Operations Management Client Communication Reporting Documentation Onboarding

Communication & Editorial Experience

CEDEI & Others

Produced and edited public-facing and instructional content, translating complex information into clear, accurate resources for global audiences. Delivered 10,000+ hours of English-language instruction to 3,000+ learners from dozens of countries, developing strong stakeholder communication and training skills.

Content Production Editing Instructional Design English Communication Training

Independent Knowledge Curation & Community Education

Self-directed

Developing a structured knowledge commons that organizes, classifies, and evaluates evidence-informed solutions across governance, education, environment, technology, and social innovation. Designing taxonomies, metadata structures, workflows, and AI-assisted processes to make large volumes of information searchable, consistent, and usable.

Knowledge Management Taxonomy Design Metadata Workflow Design AI Assisted Processes

CRM Data Analyst

Hilti North America

Managed customer master data across 700K accounts and 1.2M contacts. Supported development and rollout of internal change request system for 1,000+ users, generating ~$625K in operational savings through process improvements.

CRM Data Management ETL BI Reporting Process Improvement Stakeholder Management