Nicolas Hernandez
@nicolashernandez
Business Operations & Process Improvement Analyst improving workflows through KPI-driven coordination, documentation, and continuous improvement.
EcuadorWhat I'm looking for
I’m a Business Operations and Process Improvement professional with 5+ years of experience coordinating cross-functional operations, documenting business processes, and improving operational workflows across service, manufacturing, and corporate environments. I bring practical strengths in project coordination, operational reporting, KPI tracking, and process documentation to support efficient execution and continuous improvement.
In my roles, I coordinate end-to-end operational workflows—from scheduling and dispatching to documentation accuracy before billing—and manage cross-functional stakeholders across the project lifecycle. I’ve supported workflow optimization initiatives, tracked operational risks, and contributed to measurable delivery outcomes like an 85% on-time project delivery rate.
Experience
Work history, roles, and key accomplishments
Operations & Service Coordinator
Standard Fire Protection
Jan 2025 - Present (1 year 6 months)
Coordinated daily field operations for 4–5 technicians, managing 100+ work orders per week with scheduling, dispatching, and route optimization. Maintained operational documentation and monitored KPIs to improve scheduling efficiency, service execution, and billing readiness.
Project Coordinator
Fil-trek Corporation
Sep 2023 - Jan 2024 (4 months)
Coordinated 30+ concurrent manufacturing projects across engineering, production, purchasing, suppliers, and customers. Managed project documentation and schedules, tracked dependencies and risks, and supported workflow optimization to help deliver 85% on-time project delivery.
Finance Ops Analyst / Executive Support
Transit and Mobility Agency of Guayaquil
Jun 2021 - Jan 2022 (7 months)
Managed high-volume finance operations and executive operations support by preparing operational reports and analyzing business data to inform decisions. Improved internal administrative workflows by about 15% and coordinated executive communications, schedules, and cross-department stakeholder interactions.
Education
Degrees, certifications, and relevant coursework
University of San Francisco of Quito
Bachelor's Degree in Business Administration and Management, Business Administration and Management
Earned a Bachelor's Degree in Business Administration and Management.
Conestoga College
Post-Graduate Diploma, Project Management
Completed a Post-Graduate Diploma in Project Management.
Tech stack
Software and tools used professionally
Availability
Location
EcuadorAuthorized to work in
Job categories
Skills
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