Emile Calderon
@emilecalderon
I build operating systems, KPI reporting, and scalable teams that improve business performance.
EcuadorWhat I'm looking for
At Workers Benefit Fund, I helped scale the Center of Excellence from 11 to 38 people by building leadership structures, management systems, and operating processes for sustained growth.
I partner with executive leadership on operational performance, workforce planning, and business improvement. I direct Team Leaders and support more than 30 customer service professionals through performance management, daily goals, standardized workflows, and actionable executive reporting.
Previously, at Cámara de Comercio de Quito, I coordinated U.S. Embassy-funded entrepreneurship initiatives, managed public- and private-sector stakeholders, and produced market research, business analysis, funding proposals, and strategic documentation.
Experience
Work history, roles, and key accomplishments
Call Center Manager
Workers Benefit Fund
Jan 2023 - Present (3 years 8 months)
Scaled the Center of Excellence from 11 to 38 personnel by building leadership structures and management systems. Directed three team leaders and developed executive KPI dashboards and reporting for senior leadership.
Education
Degrees, certifications, and relevant coursework
Universidad San Francisco de Quito
Bachelor of Business Administration, Business Administration
Completed coursework in Business Administration at Universidad San Francisco de Quito.
Tech stack
Software and tools used professionally
Availability
Location
EcuadorAuthorized to work in
Job categories
Skills
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