At Blue Cross Blue Shield, I supported members with eligibility, benefits, claims, billing, and coverage questions. I researched account records and claims documentation, then explained requirements and next steps clearly.
At Spectrum Business, I coordinated customer requests involving account verification, service changes, scheduling, and internal follow-up. I maintained audit-ready documentation and worked with vendors and internal teams to move complex issues toward resolution.
As an Enterprise Order Fulfillment Specialist at Spectrum Business, I completed account audits and quality reviews to identify discrepancies and correct errors. I also supported team members with workflow procedures and assisted with training and onboarding.
Across my roles, I’ve handled confidential account information, researched documentation and billing issues, and recorded follow-up actions in internal systems. I currently support Capital One customers through iQor with past-due account and payment inquiries.
