Babotseng Melthaf
@babotsengmelthaf
I resolve broadband and fibre support issues while strengthening customer relationships and retention.
South AfricaWhat I'm looking for
I'm currently supporting broadband customers at BRSKSA, resolving service enquiries across phone, email, and chat while managing accounts, billing, orders, and service requests.
I previously provided Fibre Technical Support at Vox Telecom, troubleshooting connectivity, performance, and provisioning issues. I worked with FNOs on complex cases, remotely diagnosed accounts, and delivered permanent resolutions.
My experience includes DSL, fibre, hosting, LTE, DNS, cPanel/WHM, cloud hosting, Microsoft Exchange, Google Workspace, network troubleshooting, and computer system configuration.
I take ownership of customer issues, document work accurately, meet SLAs, mentor junior staff, and use proactive communication to improve retention and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Success Agent
BRSKSA
Mar 2026 - Present (6 months)
Delivered exceptional customer support via phone, email, and chat while resolving broadband service enquiries. Managed customer accounts, billing, and service requests with a focus on first-contact resolution.
Fibre Technical Support Agent
Vox Telecom
May 2022 - Mar 2026 (3 years 10 months)
Provided specialized support for Fibre internet services by troubleshooting connectivity, performance, and provisioning issues. Managed escalations, collaborated with FNOs, and mentored junior staff.
System Support Intern
Nambiti Technologies
Sep 2018 - Oct 2019 (1 year 1 month)
Resolved technical issues concerning software installation and setup of IP phones to network. Oversaw local area network for High Court of Pretoria users.
Education
Degrees, certifications, and relevant coursework
University of South Africa
Bachelor of Accounting Science, Financial Accounting
Pursuing a Bachelor of Accounting Science in Financial Accounting, expected to complete in 2026.
University of South Africa
Higher Certificate, Accounting Science
Completed a Higher Certificate in Accounting Science in 2019.
Lehlabile Senior Secondary School
Grade 12, General Studies
Completed Grade 12 in 2016.
Richfield Graduate Institute of Technology
National Diploma (NQF5), Information Technology
Completed an Information Technology System Support NQF5 in 2019.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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