Nsuku Roselan Mashimbye
@nsukuroselanmashimby
Technical Support Agent with 3 years of experience
What I'm looking for
I am a dedicated and results-driven Technical Support Agent with 3 years of experience in providing top-notch support to clients. My expertise lies in remote desktop support, network diagnostics, and router installation and activation. I have a strong background in customer service, computer literacy, and problem-solving.
In my current role at Ison Xperiences, I have honed my skills in fibre billing enquiry, router configuration, SMTP, and DHCP. I am confident in my ability to work efficiently in a fast-paced environment and provide timely solutions to clients.
With a strong educational foundation in Short Term Insurance NQFL4 and Technical Support NQFL4, I am committed to continuous learning and growth. I am excited to take on new challenges and responsibilities in an organization that values hard work and trusts its employees with important tasks.
Experience
Work history, roles, and key accomplishments
Technical Support Agent
Ison Xperiences
Feb 2022 - Present (3 years 3 months)
Provided remote desktop support for Vodacom Fibre to the home clients, assisted with network diagnostics, and performed router installation and activation.
Administrative Assistant
IToo Special Riks Pty Ltd
Mar 2020 - Jun 2020 (3 months)
Assisted with liability schemes renewal with broker and policy inception.
Education
Degrees, certifications, and relevant coursework
Nsuku Roselan hasn't added their education
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