At Wipro, I lead enterprise IT delivery for Apple, IBM, Red Hat, and Entrust, managing a 200+ headcount portfolio valued at more than $10 million. I designed a revenue-growth strategy that increased account value by 30% and delivered 15% cost savings through optimization initiatives.
Across Wipro and Capita, I've managed multi-region cloud, infrastructure, service desk, EUC, server, network, and application support programs. I've improved SLA compliance from 80% to 95%, achieved more than 97% SLA compliance across projects, and raised CSAT from 75% to 90%.
I bring 15+ years of experience building accountable global teams, strengthening senior client relationships, and improving service operations through financial governance, ITIL practices, and continuous improvement.
