Open to opportunities

Sandeep Mohapatra

@sandeepmohapatra

Message

Service Delivery and Program Manager driving IT transformation and delivery.

India

Message

What I'm looking for

I am seeking senior roles in program or service delivery management where I can drive IT transformation, operational rigor, stakeholder engagement, and measurable financial and customer-satisfaction outcomes.

I am a results-driven Service Delivery and Program Manager with 24 years of experience managing global client relationships and leading cross-functional teams to deliver 24/7 IT infrastructure solutions. I specialize in service delivery, program governance, IT transformation, and continuous improvement.

At Wipro and HPE I led large programs and transitions that produced measurable financial and operational outcomes — including delivering incremental order value, recovering operating margins, closing security and compliance gaps, and executing transitions that generated cost savings. I have a track record of improving CSAT, KPI performance, and delivering projects on time with strong governance.

I hold certifications including AWS Certified Cloud Practitioner, PRINCE2 Practitioner, and ITIL Foundation, and I bring expertise in ITSM, automation, and CXO-level reporting. I am focused on driving operational rigor, stakeholder engagement, and sustained service improvement to achieve business goals.

Experience

Work history, roles, and key accomplishments

Current

Service Delivery Manager

Current

Wipro Limited

Mar 2023 - Present (2 years 11 months)

Lead SDLAN operations for the Philips account managing a 30-person L1/L2/L3 team; improved CSAT from 4 to 6 and transitioned RAG status from red to green within 4 months while restoring positive operating margins through enhanced governance.

Service Delivery Management ITIL SLA Management Team Leadership Governance CSAT Operational Excellence

Senior Project Manager

Wipro Limited

Mar 2022 - Mar 2023 (1 year)

Led Global PMO for National Grid data center transformation across US and UK, implementing cost-saving measures to improve gross margin and closing security and compliance gaps through strengthened governance.

Project Management Data Center Transformation Cost Optimization & Compliance Resource Management Invoicing SOPs

Global Program Manager

Hewlett Packard Enterprise

Jan 2020 - Feb 2022 (2 years 1 month)

Drove the ONELead global program contributing $32M incremental order value in FY21 (58% YoY improvement) and led transitions and Lean Kaizen events that added $2M to order value and achieved excellent client feedback.

Program Management Change Management Transition Management Stakeholder Engagement Revenue Growth

Program Manager

Hewlett Packard Enterprise

Nov 2018 - Dec 2019 (1 year 1 month)

Executed a Mexico-to-Tunis/Sofia transition delivering $0.3M annual savings and improved TCE and KPI performance through cross-functional stakeholder engagement.

Transition Management Stakeholder Management KPI’S Operations Program Execution

Business Planning Manager

Hewlett Packard Enterprise

Apr 2014 - Oct 2018 (4 years 6 months)

Delivered $9.5M incremental order value via the ONELead program, developed business plans and actionable insights for MBRs/QBRs and client reviews to exceed targets in FY17–FY18.

Business Planning Forecasting Revenue Growth QBRs Data Analysis Strategic Planning

Resource Manager

Hewlett Packard Enterprise

Nov 2009 - Mar 2014 (4 years 4 months)

Led remote center consolidation for North America enterprise business and implemented a Technical Development Path (TDP) that reduced attrition and improved satisfaction.

Resource Management Remote Center Consolidation Talent Development