Sanash Bakari
@sanashbakari
Customer-focused professional with 3+ years in customer service.
KenyaWhat I'm looking for
I am a customer-focused and empathetic professional with over three years of experience in customer service and support. My journey has equipped me with the skills to resolve client issues efficiently while maintaining a positive company image. I pride myself on my excellent communication, problem-solving, and multitasking abilities, which I have honed in fast-paced environments.
Currently, I work as a Customer Service Representative at HFM Markets in Nairobi, where I handle over 80 inbound and outbound customer calls daily. My dedication to customer satisfaction has resulted in a remarkable 95% satisfaction rating. I collaborate with cross-functional teams to enhance service delivery processes and maintain accurate records of customer interactions using CRM software. My previous role as a Customer Care Assistant intern at QuickMart Supermarket further solidified my skills in managing customer inquiries and complaints effectively.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
HFM Markets
Jun 2021 - Present (4 years)
Responsible for handling over 80 customer calls daily, providing product guidance and resolving issues. Achieved a 95% customer satisfaction rating through efficient and empathetic service. Collaborated with teams to enhance service delivery and maintained accurate customer interaction records using CRM software.
Customer Service Representative
HFM Markets
Jun 2021 - Present (4 years)
As a Customer Service Representative, I handled over 80 inbound and outbound calls daily, resolving customer issues and providing product guidance. I achieved a 95% customer satisfaction rating by ensuring quick and empathetic resolutions and collaborated with cross-functional teams to enhance service delivery.
Customer Care Assistant (Intern)
QuickMart Supermarket
Jan 2020 - Jun 2021 (1 year 5 months)
Assisted customers with inquiries and complaints both in-person and over the phone. Managed returns and exchanges while adhering to company policies, and supported promotional campaigns by organizing feedback reports.
Customer Care Assistant (Intern)
QuickMart Supermarket
Jan 2020 - Jun 2021 (1 year 5 months)
In my role as a Customer Care Assistant Intern, I assisted customers with inquiries and complaints both in-person and over the phone. I managed returns and exchanges while adhering to company policies and supported promotional campaigns by organizing feedback reports.
Education
Degrees, certifications, and relevant coursework
KMKenya Institute of Management
Diploma, Business Management
2018 - 2020
Completed a Diploma in Business Management, focusing on key aspects of business operations, management principles, and customer service strategies.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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