BETH MUNENE
@bethmunene
Dedicated customer service representative with a focus on client satisfaction.
KenyaWhat I'm looking for
I am a passionate Customer Service Representative with over five years of experience in delivering exceptional service in both retail and agency environments. My journey began at Alfa Agencies in Nairobi, where I honed my skills in responding to customer queries and assisting in sales support. I developed a strong foundation in client retention and complaint resolution, which has been instrumental in my career.
Currently, I am working at Carrefour Qatar, where I provide excellent service to a diverse clientele. My role involves handling customer complaints and inquiries, supporting promotions, and collaborating with sales and inventory teams to enhance the overall customer experience. I take pride in maintaining high customer service ratings and contributing positively to team performance.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Carrefour Qatar
Jan 2021 - Dec 2024 (3 years 11 months)
Provided excellent service to local and international customers in a fast-paced retail environment. Handled customer complaints, returns and inquiries professionally, ensuring satisfaction and loyalty. Supported promotions, loyalty programs and product awareness initiatives.
Customer Service Representative
Alfa Agencies
Jun 2019 - Dec 2020 (1 year 6 months)
Responded to customer queries via phone, email and in-person with a strong focus on client retention. Assisted in sales support, order processing and after-sales follow-up. Maintained accurate records of customer interactions using company CRM tools.
Education
Degrees, certifications, and relevant coursework
Pioneer International University
Diploma, Tours and Travel
Gained practical and theoretical knowledge in tourism operations, travel management and customer care. Completed coursework in tourism marketing, travel agency operations and global destinations. Participated in field tours and industry-related training for hands-on experience.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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