Samuel User
@samueluser18
IT Support Specialist focused on fast end-user troubleshooting and secure Windows-based operations.
CanadaWhat I'm looking for
I’m an IT Support Specialist with 2+ years of experience providing end-user support, troubleshooting hardware and software issues, administering user accounts, and supporting daily IT operations in Windows-based environments. I’m known for resolving technical issues efficiently, supporting users professionally, and maintaining reliable day-to-day IT service delivery.
At Teleperformance Canada, I led the upgrade and deployment of 100+ PCs to Windows 11, manage Active Directory user accounts, and configure, deploy, and troubleshoot desktops, laptops, monitors, printers, scanners, and mobile devices. I also coordinate software rollouts, endpoint updates, and device setup with infrastructure and application teams, and I bring hands-on skills across Active Directory, Microsoft 365, ServiceNow, Jira, device deployment, hardware diagnostics, printer support, and basic PowerShell automation.
Experience
Work history, roles, and key accomplishments
Led the upgrade and deployment of 100+ PCs to Windows 11, improving device security and user readiness. Managed Active Directory user accounts and access permissions and configured/troubleshot end-user devices and peripherals while supporting daily IT service delivery.
Service Desk Analyst
New Covenant Assembly
Jan 2025 - Dec 2025 (11 months)
Provided Level 1 help desk support as the first point of contact, resolving user issues via phone, email, and ServiceNow tickets. Delivered remote and deskside support for Windows 10 and Microsoft 365, including password resets and Active Directory access troubleshooting.
Technical Support Representative
LightArk Solutions
Apr 2024 - Dec 2024 (8 months)
Supported customers and staff with password resets, email synchronization issues, Wi‑Fi connectivity problems, and general system errors via phone, email, and live chat. Troubleshot Windows 10/11 and Microsoft 365 issues and assisted with software rollouts and system updates through user guidance and escalation.
Education
Degrees, certifications, and relevant coursework
Southern Alberta Institute of Technology (SAIT)
Diploma, Information Systems Security
Completed a diploma in Information Systems Security at SAIT (listed: April 2025).
Academy of Learning College
Diploma, Network Administration
Completed a diploma in Network Administration (Honours) at Academy of Learning College (listed: October 2023).
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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