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abdulbasit sabriye

@abdulbasitsabriye

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IT Support Specialist with 4+ years improving system reliability and user productivity.

Canada

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What I'm looking for

I seek a hands-on IT support role where I can manage endpoint security, streamline device deployments, mentor users, and contribute to reliable, scalable IT operations in a collaborative environment.

I am an IT Support Specialist with 4+ years' experience delivering desktop, network, and application support across Windows and macOS environments. I have driven company-wide Windows 11 migrations for hundreds of devices, managed Active Directory and G Suite administration, and administered endpoint protection and MDM solutions to improve security and uptime.

I excel at diagnosing and resolving high volumes of support tickets, meeting SLA targets, and improving customer satisfaction through clear documentation, user training, and proactive troubleshooting. I am committed to reliable, user-focused IT operations and continuous improvement in fast-paced corporate settings.

Experience

Work history, roles, and key accomplishments

Intermediate IT Analyst

BlueAnt Media

Jan 2025 - Jun 2025 (5 months)

Diagnosed and resolved 50+ weekly support tickets and coordinated a Windows 11 migration for 250+ employees, improving system reliability and minimizing downtime. Administered AD/G Suite accounts, Sophos endpoint protection, Kandji MDM, and supported Zoom boardroom systems to increase meeting reliability and user satisfaction.

Windows 11 Migrations Kandji Sophos Active Directory G Suite VPN Zoom

Network Support Analyst

HighTechSolutions

Jul 2022 - Nov 2024 (2 years 4 months)

Resolved 200+ IT support tickets in ServiceNow and installed/configured Windows 11 on 400+ refurbished laptops, improving SLA performance and customer satisfaction through streamlined troubleshooting. Implemented processes that enhanced support efficiency and device readiness.

ServiceNow Troubleshooting SLA Management Networking Customer Support Device Compatibility Testing

IT Technician

Renewed Computer Technology

Dec 2021 - Jul 2022 (7 months)

Provided hands-on hardware and software support for desktops, laptops, printers, and network devices, achieving a 95% customer satisfaction score and training end-users on basic troubleshooting. Maintained and repaired IT infrastructure to ensure operational continuity.

Networking User Training Troubleshooting Customer Service

Education

Degrees, certifications, and relevant coursework

Microsoft

Azure Fundamentals, Cloud Computing

Pursuing Azure Fundamentals certification (in progress) to validate foundational knowledge of cloud concepts and Microsoft Azure services.

Scrum Alliance

Scrum Master, Agile / Scrum

Obtained Scrum Master certification in October 2024, demonstrating understanding of Agile principles and facilitation of Scrum practices.

CompTIA

CompTIA Network+, Networking

Earned the CompTIA Network+ certification in July 2024, validating knowledge of networking concepts, infrastructure, and troubleshooting.

Lighthouse Labs

Diploma, Full-Stack Web Development

Completed the Full-Stack Web Development diploma at Lighthouse Labs, gaining hands-on experience in web application development and modern JavaScript frameworks.