At Plenum Group, I supported business clients by phone and ticket, resolving computer, phone, and network issues. I administered Microsoft 365 tenants and used Microsoft Purview for investigations.
I led company-wide MFA rollouts for Microsoft 365 and Gmail, helping users enroll and enforcing MFA where it wasn’t yet required. I also configured SonicWall firewall rules and client VPNs.
To streamline support, I wrote a PowerShell script for network drive remapping and built Autotask automations for ticket handling. I also imaged and set up more than 60 computers for a client, working solo and delivering ahead of schedule.
At Northwestel, I resolved internet and telephone issues and managed service tickets. I served as an appointed Trainer, Tech Senior, and Foreman, coaching staff, scheduling, and managing escalations.
