Open to opportunities

Samuel Shirko

@samuelshirko

I deliver reliable IT support, CMMS administration, and multi-site operations across enterprise, manufacturing, and healthcare environments.

United States

Message

What I'm looking for

I'm looking for an IT support or systems operations role where I can improve service delivery, resolve technical issues, support end users, and contribute to reliable multi-site infrastructure.

I'm currently administering eMaint CMMS and providing on-site IT support at Novolex, where I've improved operational efficiency by 95% through incident management and root cause analysis.

I've delivered Tier 1 and Tier 2 support at Japan Tobacco International using ServiceNow, managed Active Directory provisioning, completed IMAC deployments, and resolved hardware, software, and network issues. In healthcare, I supported EMR/EHR systems, trained hospital staff, and helped reduce infrastructure downtime by 30% at St. Luke's Health Care Foundation.

I've also led multi-site IT operations across more than 80 locations for the National Electoral Board of Ethiopia, coordinating technical teams, network administration, security protocols, and escalation support.

Experience

Work history, roles, and key accomplishments

Current

Inventory Analyst / CMMS Administrator

Current

Novolex

Mar 2023 - Present (3 years 5 months)

Administered eMaint CMMS and provided on-site IT support, improving operational efficiency by 95% through incident management and root cause analysis. Implemented barcode-based asset tracking and trained end users to reduce repeat service requests.

Emaint Incident Management Root Cause Analysis Barcode Asset Tracking Service Request Management Data Integrity