Jason Strushensky
@jasonstrushensky
Information Technology Support Professional delivering incident resolution and IT service excellence across enterprise environments.
United StatesWhat I'm looking for
I’m an Information Technology Support Professional who drives results through incident management, escalation resolution, and user support for large enterprise organizations. I’ve led high-priority technical issue resolution as an escalation point, maintaining 95% Service Level Agreement (SLA) compliance using ServiceNow to document, track, and manage incidents.
I’ve also built process improvements that reduce incident resolution time, coordinated end-to-end upgrades from Windows 7 to Windows 10 and to Windows 11, and trained employees on each operating system. Alongside Active Directory and Azure administration, I support the O365 suite, manage enterprise endpoint tools, and serve in administrator/account-manager roles (including Mimecast and Cylance), supported by hands-on hardware/software support and project delivery.
Experience
Work history, roles, and key accomplishments
Technical Specialist
Devon Energy
Jan 2017 - Present (9 years 6 months)
Serves as an escalation point for incident management and resolution, managing high-priority incidents for 1,100+ employees and leading a team of three technical analysts. Uses ServiceNow to document and track incidents, maintains 95% SLA compliance, administers Mimecast/Cylance and Active Directory/Azure, and supports O365 and operating system upgrades.
Served as a contractor supporting information systems for the Appalachian/Michigan business unit, guiding Tier 2 technicians and acting as the point of contact for escalated issues. Performed data migration, hardware upgrades, software updates, end-user training, Active Directory management, and Remedy-based issue tracking, including break/fix repair and videoconferencing support.
Served on weekends to ensure unit readiness for deployment, performing password resets, desktop hardware support, and folder permission administration. Maintained compliance with corporate/customer safety standards and OSHA guidelines.
Large Systems Support Technician
DRS Technologies
Jan 2006 - Jan 2011 (5 years)
Performed full-time testing and troubleshooting of electrical, electronic, electromechanical, and mechanical assemblies on board Naval vessels as a Department of Defense contractor. Led root cause analysis, reviewed and corrected test procedures, and participated in the UAT team.
Education
Degrees, certifications, and relevant coursework
Cambria County Area Community College
Coursework, Computer Information and Communication Technology
Completed coursework in Computer Information and Communication Technology at Cambria County Area Community College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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