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Hish User

@hisrafi

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Results-driven IT Specialist with over 10 years of experience.

United States

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What I'm looking for

I am looking for a role that values collaboration and innovation, with opportunities for professional growth.

I am a results-driven IT Specialist with over 10 years of experience across healthcare, government, and enterprise environments. My expertise lies in managing system upgrades, patching, and vulnerability remediation, ensuring that IT operations align with security best practices and business goals. I have a proven track record of maintaining high system uptime and compliance with industry standards, particularly in critical healthcare applications.

Throughout my career, I have successfully led multiple application and server upgrade projects, achieving zero unplanned downtime during go-lives. My ability to collaborate with cross-functional teams has resulted in significant improvements in operational efficiency, including a 30% reduction in unplanned downtime and a 25% boost in ticket closure rates. I am passionate about leveraging my skills to enhance system reliability and contribute to improved patient care continuity.

Experience

Work history, roles, and key accomplishments

Current

Enterprise Systems Operations

Current

Chickasaw Nation Medical Center

Apr 2025 - Present (4 months)

Managed patching and maintenance for over 250+ enterprise Windows servers supporting critical healthcare applications, maintaining 99.98% uptime. Successfully remediated 95% of high-risk vulnerabilities within SLA timeframes, ensuring full compliance with HIPAA and internal security benchmarks.

Windows Server Patch Management HIPAA)SCCM Change Management

IT Application Support Analyst

Chickasaw Nation Medical Center

Dec 2019 - Apr 2025 (5 years 4 months)

Led multiple application and server upgrade projects from planning to post-implementation across critical hospital systems, achieving zero unplanned downtime. Authored and maintained over 75 knowledge base articles, contributing to a 30% increase in first-call resolution.

Application Support Knowledge Management System Uptime Ticketing Systems Vendor Management Process Improvement

Desktop Administrator

Paycom, Inc

Jun 2019 - Dec 2019 (6 months)

Imaged and deployed 200+ Windows-based systems as part of national rollout initiatives, ensuring all endpoints were configured to corporate security and compliance standards. Resolved diverse technical issues for 500+ internal users, maintaining a 97% issue resolution rate within 24 hours.

Windows IT Asset Management Imaging Deployment User Support

IT Help Desk 1,2,3/ Team Lead

Environmental Protection Agency

May 2013 - Jun 2019 (6 years 1 month)

Delivered 1st, 2nd, and 3rd line support for 300+ end users, achieving an average ticket resolution time of under 1.5 hours. Led new device setups and software configurations, ensuring 100% compliance with organizational security policies.

ServiceNow VPN Endpoint Protection Team Leadership

Education

Degrees, certifications, and relevant coursework

Western Governors University

MBA, Business Administration

Grade: 3.0 GPA

Completed a Master of Business Administration program, achieving a 3.0 GPA. Focused on advanced business principles and management strategies.

East Central University

Bachelor of Science, Business Administration (MIS)

Grade: Dean’s List: Fall 2005 & 2006, Business Simulation Finalist (3rd Place)

Activities and societies: President, International Student Organization

Earned a Bachelor of Science in Business Administration with a focus on Management Information Systems. Recognized on the Dean's List in Fall 2005 and 2006, and was a finalist in the Business Simulation competition.

East Central University

Minor, Criminal Justice

Completed a minor in Criminal Justice, complementing the Business Administration degree. Gained foundational knowledge in the criminal justice system.