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Adrien Ware

@adrienware

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I support enterprise IT operations, device lifecycles, systems integration, and high-volume service delivery.

United States

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What I'm looking for

I'm looking for an enterprise IT operations or systems support role where I can improve device, user, and service workflows while solving technical issues and supporting secure, compliant environments.

I've supported enterprise IT environments at HP Inc, CompuCom, UnitedHealth Group, and AT&T, managing device lifecycles, resolving service issues, and coordinating high-volume operational workflows.

My work spans Tier 1 and Tier 2 support, systems integration, Microsoft 365 user administration, hardware diagnostics, and reporting. I bring 15+ years of experience improving processes while supporting security, compliance, and customer needs.

Experience

Work history, roles, and key accomplishments

Operations Service Delivery III

HP Inc

Apr 2022 - Feb 2026 (3 years 10 months)

Supported enterprise operations by managing device lifecycles, coordinating workflows, and maintaining accurate records across high-volume environments. Served as primary contact for internal teams, vendors, and clients to resolve service inquiries.

SharePoint Excel V Lookups XLOOKUP Pivot Tables Windows 10 11 HIPAA compliance Data Entry Records Management Workflow Coordination Device Lifecycle Management

Systems Administrator II

CompuCom

Jan 2014 - Sep 2020 (6 years 8 months)

Provided Tier 2 support for a Managed Print Services environment overseeing 15,000+ devices. Created detailed monthly performance reports using advanced Excel functions and resolved tickets via HP Service Manager and ServiceNow.

Tier 2 Support Managed Print Services Excel HP Service Manager (HPSM)ServiceNow Microsoft 365 Azure AD Entra ID MFA Troubleshooting

Systems Integration Analyst

CompuCom

Mar 2010 - Jan 2014 (3 years 10 months)

Supported enterprise technology integration, system optimization, and hardware deployment. Planned and executed integration of new hardware into existing network infrastructure.

System Integration Hardware Deployments Capacity Planning Compliance Testing Network Infrastructure

Technical Support Analyst

UnitedHealth Group

Jan 2007 - Mar 2010 (3 years 2 months)

Delivered Level 1 and 2 support in a fast-paced call center environment. Diagnosed hardware, software, printing, and LAN/WAN/VPN issues and provided remote support using Bomgar and Windows Desktop Assistance.

Tier 1 2 Support Hardware Diagnostics Software Troubleshooting LAN WAN VPN Support Bomgar Windows Desktop Assistance ServiceWare HP Openview RSA SecurID Authentication

Customer Service / Helpdesk Support

AT&T

Oct 2003 - Jan 2007 (3 years 3 months)

Provided software support and troubleshooting for internal business units. Transitioned from Customer Service to Applications Support during company merger and resolved escalated issues via email.

Software support Troubleshooting Mobile Device Troubleshooting iOS Android QA Director Defect Tracking Pilot Deployment