Samuel Ochieng
@samuelochieng
Experienced administrative officer with strong customer service skills.
KenyaWhat I'm looking for
I am a dedicated professional with a Bachelor of Science in Hospitality and Tourism Management from Kenyatta University. My career has been marked by a commitment to excellence in customer service and administrative efficiency. I have honed my skills through various roles, including my recent position as an Administrative Officer at Ashvin Ranpara & Co., where I managed front office operations and ensured high standards of service delivery.
Throughout my career, I have developed a strong ability to build and maintain relationships with clients and colleagues alike. My experience as a Facilitator at Ufahari Training Centre allowed me to further enhance my communication and leadership skills, as I was responsible for developing curriculum and guiding students toward their goals. I am passionate about utilizing my skills to contribute positively to any organization I am part of.
Experience
Work history, roles, and key accomplishments
Volunteer/Work Administrator
sisikwaSISI
Aug 2016 - Present (8 years 9 months)
Managed internal and external communications, supervised volunteers, organized events, created budgets, and assisted in volunteer recruitment.
Administrative Officer
Ashvin Ranpara & Co.
Feb 2022 - Dec 2023 (1 year 10 months)
Managed front office services, enhanced customer service delivery, organized client and staff travels, maintained office inventory, and ensured compliance with policies. Supervised the ground work team and maintained customer relationships.
Facilitator, Instructor
Ufahari Training Centre
Feb 2021 - Jan 2022 (11 months)
Developed curriculum, handled customer queries, prepared lesson materials, evaluated progress, organized meetings, and contributed to marketing strategies.
Intern
The Panari Hotel
May 2019 - Jan 2020 (8 months)
Welcomed clients, maintained hotel cleanliness, monitored stock levels, registered clients, handled complaints, and performed various hospitality duties.
Education
Degrees, certifications, and relevant coursework
KUKenyatta University
Bachelor of Science, Hospitality and Tourism Management
2015 - 2019
Studied for a Bachelor of Science in Hospitality and Tourism Management, focusing on the principles of hospitality, tourism management, and customer service excellence.
Aquinas High School
Kenya Certificate of Secondary Education, Secondary Education
2010 - 2014
Completed the Kenya Certificate of Secondary Education, gaining foundational knowledge and skills in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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