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@jacintagachara
Dedicated hospitality professional with strong customer service skills.
I am a dedicated and self-driven individual with hands-on experience in hospitality, customer service, and front office operations. My journey in the hospitality industry has equipped me with a diverse skill set, allowing me to excel in both team-based and independent work environments. I am physically fit and adaptable, always ready to take on new challenges.
In my current role as Front Office Manager at Naivasha Quality Health Care Services, I oversee front office operations, manage customer service, and coordinate appointment bookings. My commitment to excellence has led to improved client satisfaction and efficient operations. I also have experience in sales and marketing, which has enhanced my ability to promote health services effectively.
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Work history, roles, and key accomplishments
Naivasha Quality Health Care Services
Sep 2018 - Present (7 years 2 months)
Responsible for managing front office operations, customer service, and reception at Naivasha Quality Health Care Services. Oversaw sales and marketing functions, coordinated appointment bookings, and ensured high levels of client satisfaction while maintaining patient records.
Sawela Lodges
May 2018 - Sep 2018 (4 months)
Completed a six-month internship at Sawela Lodges, rotating through various departments including food production, beverage service, housekeeping, and front office. Developed practical skills in hospitality service and customer engagement during peak periods.
Degrees, certifications, and relevant coursework
Diploma, Beauty Therapy
Certificate, Hospitality Management
Software and tools used professionally
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