Samuel Matthew

As a Customer Support Officer at Paystack, I handled business activation requests, ensuring compliance with policies. I managed risk assessments, assisted in fraud detection, and provided API integration support to merchants. My role involved training merchants and maintaining high service levels in customer support.

In my role at Flutterwave, I managed transaction issues and provided support for multi-currency transactions. I ensured timely resolutions for customer inquiries and collaborated with the fraud detection team to monitor suspicious activities, maintaining high SLA compliance.

As a Cybersecurity Intern, I conducted threat analysis and assisted in vulnerability assessments. I contributed to implementing security policies and documented incidents, recommending strategies for mitigation.

I led a team in IT support and system administration, overseeing the installation and maintenance of IT equipment. Additionally, I developed training curricula for coding programs and managed product marketing efforts.

As a Data Entry Officer, I compiled and analyzed datasets to improve reporting accuracy. I ensured real-time data entry into an ERP system and organized digital reports for efficient data management.

In this role, I developed and maintained websites, resolved IT issues, and managed social media accounts. My focus was on ensuring optimal system performance and supporting IT operations.

As an IT Intern, I installed and configured Linux servers and managed inventory tracking. I also trained students on Microsoft Office and web development, enhancing their technical skills.

Grade: Second Class Honours (Upper Division)

Completed a Bachelor of Science in Computer Science with a focus on various technical and analytical skills. Achieved Second Class Honours (Upper Division) while engaging in projects that enhanced practical understanding of computer science principles.