At OPay, I handled and resolved 500+ Zendesk support tickets monthly, tracked SLAs, and helped merchants with account setup, POS operations, and platform navigation.
I onboarded and trained 300+ merchants, and designed digital customer education initiatives that reduced transaction and technical complaints by 40%.
At Nigerian Breweries Plc, I manage SAP ERP (QM) trade return and laboratory datasets, maintaining 99.5%+ documentation accuracy and generating operational reports.
Through the WomenTechster Fellowship (Tech4Dev), I’ve deployed virtual servers using AWS EC2 and gained hands-on experience with Linux administration, Active Directory security, network monitoring, and Bash scripting.
