At Volkswagen Auto Haus, I handled 35+ customer contacts daily and maintained monthly customer satisfaction above 94% on post-service surveys. I supported English- and Spanish-speaking customers by phone and WhatsApp Business.
I resolved cases the same day whenever possible and closed escalated complaints within 2–3 days by coordinating with service advisors and management. I logged every interaction and follow-up in Salesforce CRM.
At M&J Solutions – Paper & Packaging Supply, I manage recurring B2B accounts remotely, from quotations and orders to delivery coordination and post-sale service. I also track payments and service logs, and prepare Excel and PowerPoint reports.
I built Gridiron-Hub, a Python data pipeline for football analytics with automated tests and continuous integration. I also built db-coach-app, a TypeScript app that teaches football coverage concepts and includes Spanish-language documentation.
