suleiman umar
@suleimanumar1
Organized virtual assistant delivering remote administrative, customer support, and CRM expertise.
CyprusWhat I'm looking for
I am a highly organized virtual assistant with experience supporting remote teams, executives, recruiters, and businesses in fast-paced environments. I deliver dependable administrative coordination, calendar and email management, customer support, CRM administration (Zendesk, HubSpot, Freshdesk), and documentation with strong attention to detail.
I have improved customer satisfaction and operational workflows—maintaining a 95%+ satisfaction rating on a remote customer service role and reducing complaint rates by 20%—and supported onboarding, reporting, and compliance in government and corporate settings.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Upwork
Jan 2025 - Nov 2025 (10 months)
Delivered remote customer support maintaining a 95%+ satisfaction rating, managed 100+ daily inquiries across chat, email, and phone, and helped reduce complaint rates by 20% through proactive follow-ups.
Administrative Assistant
Petroleum Technology Development Fund
Apr 2023 - Jul 2024 (1 year 3 months)
Provided administrative support in a government office for a 10+ staff team, processed 30–50 documents daily, coordinated 5–10 weekly meetings, and maintained filing and reporting with 100% confidentiality compliance.
Architectural Assistant
Epic Design & Construction
Jun 2020 - Jun 2021 (1 year)
Designed buildings and prepared architectural drawings, coordinated with engineers and clients, and ensured projects met safety, aesthetic, and regulatory standards from concept to completion.
Education
Degrees, certifications, and relevant coursework
EUEastern Mediterranean University
Master of Architecture, Architecture
2023 - 2024
Completed a Master of Architecture program focusing on advanced architectural design and professional practice from September 2023 to July 2024.
EUEastern Mediterranean University
Bachelor of Architecture, Architecture
2018 - 2023
Completed a Bachelor of Architecture program covering architectural design, drawing, and project coordination from September 2018 to July 2023.
Availability
Location
CyprusAuthorized to work in
Job categories
Interested in hiring suleiman?
You can contact suleiman and 90k+ other talented remote workers on Himalayas.
Message suleimanFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
