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Samuel González

@samuelgonzlez2

Operations Director at Neoestudio Academia Online, standardizing processes and automating recurring work across departments.

Venezuela

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At Neoestudio Academia Online, I direct operations across Sales, Programming, Marketing, Administration, and Customer Service in a fully remote environment. I designed and documented operating manuals for the departments and implemented automations for recurring tasks.

At Kingwell Corp, I designed and implemented the initial sales department infrastructure, including workflows, targets, and commercial KPIs. I also created and configured the call center and managed Google Ads campaigns while developing the company web platform.

At Your Call Center, I directed sales, marketing, and closing operations, and created quality protocols for call audits and coaching. Earlier, as a Sales Assistant / BDR there, I handled prospecting and lead qualification and coordinated appointments and CRM follow-up.

Experience

Work history, roles, and key accomplishments

Current

Director de Ventas

Current

Kingwell Corp

Jun 2026 - Present (5 months)

Designed and implemented the initial sales department infrastructure for a public adjuster firm in Florida, establishing workflows, goals, and KPIs. Created and configured the call center operations, trained the team in prospecting scripts, objection handling, and insurance claim qualification, and managed Google Ads campaigns and corporate web development for lead generation.

Sales Strategy Call Center Operations Inbound Google Ads Lead Generation KPI Management team training Web Development

Current

Director Operacional

Current

Neoestudio Academia Online

Sep 2025 - Present (1 year 2 months)

Directed the integral operation of Sales, Programming, Marketing, Administration, and Customer Service departments in a 100% remote environment. Designed and standardized operational process manuals, implemented automations for recurring tasks, managed the general budget, supervised financial statements, controlled operational costs, processed payroll, and led recruitment, selection, training, and

Operations Management Process Standardization Automation Budget Management Financial Oversight Payroll Recruitment Training Performance Evaluation Remote Team Leadership

Director Operacional & Administrador

Your Call Center

Jan 2025 - Apr 2025 (3 months)

Strategically directed the operations of sales, marketing, and closers teams, aligning departmental goals to meet billing objectives. Created and implemented quality protocols, call auditing, and feedback plans, and managed sales control, disbursements, and payroll while structuring quantitative performance reports for executive decision-making.

Operations Management Sales Strategy Quality Assurance Call Auditing Coaching performance reporting Payroll Management

Asistente de Ventas / BDR

Your Call Center

Sep 2024 - Dec 2024 (3 months)

Executed prospecting and lead qualification calls (inbound/outbound), handled complex objections, and negotiated to close commercial opportunities. Coordinated strategic appointment scheduling and continuous client follow-up in CRM.

Lead Qualification Inbound Outbound Calls Objection Handling Negotiation CRM Appointment Scheduling Pipeline Management