Looking for a job

bensman ferreira

@bensmanferreira

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I’m a Digital Operations Optimization & CRM leader transforming chaos into measurable processes.

Venezuela

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What I'm looking for

I’m looking for a full-time remote role where I can optimize digital operations and CRM, automate administrative workflows, and lead measurable improvements in efficiency, financial control, and results-oriented sales execution.

I’m a Profile Specialist in Digital Operations Optimization and CRM Management with over 3 years of experience in the administrative and operational management of content agencies. I coordinate remote teams, implement performance KPIs, and recruit and onboard new staff while keeping operations aligned to business results.

I also lead operational financial control—strict cash flow monitoring (income and expenses) and detailed financial reporting—while designing process manuals, sales scripts, and pricing tables to strengthen conversion. As a freelancer, I manage and automate CRM systems, perform structured data extraction for analysis, and advise clients on CRM cleanup/optimization and results-oriented sales strategy.

Experience

Work history, roles, and key accomplishments

Current

Administrative Support and CRM

Current

Freelancer

Jan 2024 - Present (2 years 6 months)

Provided advanced administrative support and managed CRM systems for international clients. Implemented workflow and automation solutions to improve team productivity and organization.

CRM Management Workflow Optimization Process Improvement

Current

CRM and Sales Consulting

Current

Upwork

Jan 2022 - Present (4 years 6 months)

Advised companies and entrepreneurs on implementing, cleaning, and optimizing CRM systems. Led improvement projects focused on digital administrative and operational process effectiveness and sales strategy outcomes.

CRM Implementation Sales Strategy Development Operational Management

Team Leader and Coordinator

Nova Digital Agency

Jan 2025 - Jan 2026 (1 year)

Led and coordinated remote work teams, supervising daily activities, implementing performance KPIs, and reporting analytical results. Managed CRM databases for customer tracking and recruitment/onboarding, and controlled agency cash flow with financial reporting.