bensman ferreira
@bensmanferreira
I’m a Digital Operations Optimization & CRM leader transforming chaos into measurable processes.
What I'm looking for
I’m a Profile Specialist in Digital Operations Optimization and CRM Management with over 3 years of experience in the administrative and operational management of content agencies. I coordinate remote teams, implement performance KPIs, and recruit and onboard new staff while keeping operations aligned to business results.
I also lead operational financial control—strict cash flow monitoring (income and expenses) and detailed financial reporting—while designing process manuals, sales scripts, and pricing tables to strengthen conversion. As a freelancer, I manage and automate CRM systems, perform structured data extraction for analysis, and advise clients on CRM cleanup/optimization and results-oriented sales strategy.
Experience
Work history, roles, and key accomplishments
Administrative Support and CRM
Freelancer
Jan 2024 - Present (2 years 6 months)
Provided advanced administrative support and managed CRM systems for international clients. Implemented workflow and automation solutions to improve team productivity and organization.
Advised companies and entrepreneurs on implementing, cleaning, and optimizing CRM systems. Led improvement projects focused on digital administrative and operational process effectiveness and sales strategy outcomes.
Team Leader and Coordinator
Nova Digital Agency
Jan 2025 - Jan 2026 (1 year)
Led and coordinated remote work teams, supervising daily activities, implementing performance KPIs, and reporting analytical results. Managed CRM databases for customer tracking and recruitment/onboarding, and controlled agency cash flow with financial reporting.
Extracted and downloaded structured data from web pages for subsequent analysis. Used the data for strategic decision-making.
Education
Degrees, certifications, and relevant coursework
Training / Certificates
Digital Marketing Certificate, Digital Marketing
Completed a certification in digital marketing.
Training / Certificates
Advanced Excel Certificate, Advanced Excel
Completed an advanced Excel certificate focused on practical data work.
Training / Certificates
Sales Certificate (Web Platforms), Sales
Completed a certificate program related to sales on web platforms.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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