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Samuel Garner

@samuelgarner

Customer service expert with six years of experience in the Financial sector.

United States
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What I'm looking for

I seek a role that values customer service excellence and offers growth opportunities.

I'm Samuel Garner, a dedicated Fraud Analyst with extensive experience in customer service and fraud prevention. My journey began at TSYS, where I excelled as a Chargeback Specialist, providing exceptional support to cardholders facing fraud issues. I developed a keen understanding of the credit card industry, focusing on identity fraud prevention and collaborating with investigators to resolve claims effectively.

After my tenure at TSYS, I transitioned to SelectQuote as a Medicare Enrollment Specialist, where I honed my sales skills during the annual enrollment period. Currently, I serve as a Customer Service Specialist, assisting clients with 401(k) plan administration. My ability to navigate complex CRM systems and deliver timely, customer-focused service has been instrumental in meeting departmental performance metrics.

Experience

Work history, roles, and key accomplishments

NS

OVS Qualifying Guide – Assurance

Not Specified

Jul 2023 - Jun 2024 (11 months)

Served as the first point of contact for high volumes of customers, selling various insurance plans including auto, health, Medicare, and life.

SE

Medicare Enrollment Specialist

SelectQuote

Oct 2021 - Dec 2021 (2 months)

Enrolled customers into Medicare advantage plans during the 2021 AEP season and assisted with the sales process using CRM tools.

NS

OVS Qualifying Guide – Assurance

Not Specified

Jul 2023 - Jun 2024 (11 months)

Handled high volumes of customer interactions to sell various insurance plans, including auto, health, Medicare, and life insurance.

SE

Medicare Enrollment Specialist

SelectQuote

Oct 2021 - Dec 2021 (2 months)

Enrolled customers into Medicare advantage plans during the AEP season, assisting with the sales process using CRM tools and cross-sales techniques.

TS

Fraud Analyst - Chargeback Specialist

TSYS

Jun 2017 - Oct 2021 (4 years 4 months)

Provided excellent customer service to cardholders, resolving issues related to identity fraud and credit card transactions. Worked on the backend to issue provisional credits and collaborated with investigators on fraud claims.

TS

Fraud Analyst - Chargeback Specialist

TSYS

Jun 2017 - Oct 2021 (4 years 4 months)

Provided excellent customer service to cardholders, solving unique credit card industry problems such as identity fraud prevention and provisional credits. Collaborated with investigators to address fraud claims.

Education

Degrees, certifications, and relevant coursework

Columbus Technical College logoCC

Columbus Technical College

Associate's degree, Systems Analysis

2015 - 2017

Completed an Associate's degree in Systems Analysis, focusing on the principles of computer systems and their applications in various industries.

Columbus Technical College logoCC

Columbus Technical College

Associate's degree, Computer Networking

2015 - 2017

Completed an Associate's degree in Computer Networking, gaining knowledge in network design, implementation, and management.

Columbus Technical College logoCC

Columbus Technical College

Associate's degree, Healthcare

2015 - 2017

Completed an Associate's degree in Healthcare, focusing on healthcare systems and administration.

Tech stack

Software and tools used professionally

Availability

Open to opportunities

Location

United States

Authorized to work in

Job categories

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