Samuel Garner
@samuelgarner
Customer service expert with six years of experience in the Financial sector.
United StatesWhat I'm looking for
I'm Samuel Garner, a dedicated Fraud Analyst with extensive experience in customer service and fraud prevention. My journey began at TSYS, where I excelled as a Chargeback Specialist, providing exceptional support to cardholders facing fraud issues. I developed a keen understanding of the credit card industry, focusing on identity fraud prevention and collaborating with investigators to resolve claims effectively.
After my tenure at TSYS, I transitioned to SelectQuote as a Medicare Enrollment Specialist, where I honed my sales skills during the annual enrollment period. Currently, I serve as a Customer Service Specialist, assisting clients with 401(k) plan administration. My ability to navigate complex CRM systems and deliver timely, customer-focused service has been instrumental in meeting departmental performance metrics.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Not Specified
Jun 2024 - Present (11 months)
Respond to inbound inquiries regarding 401k plan administration, assisting callers with navigation, compliance questions, and utilizing multiple CRM applications.
Customer Service Specialist
Not Specified
Jun 2024 - Present (11 months)
Handled inbound communications regarding 401k plan administration, assisting callers with navigation, compliance questions, and utilizing multiple CRM applications.
OVS Qualifying Guide – Assurance
Not Specified
Jul 2023 - Jun 2024 (11 months)
Served as the first point of contact for high volumes of customers, selling various insurance plans including auto, health, Medicare, and life.
Medicare Enrollment Specialist
SelectQuote
Oct 2021 - Dec 2021 (2 months)
Enrolled customers into Medicare advantage plans during the 2021 AEP season and assisted with the sales process using CRM tools.
OVS Qualifying Guide – Assurance
Not Specified
Jul 2023 - Jun 2024 (11 months)
Handled high volumes of customer interactions to sell various insurance plans, including auto, health, Medicare, and life insurance.
Medicare Enrollment Specialist
SelectQuote
Oct 2021 - Dec 2021 (2 months)
Enrolled customers into Medicare advantage plans during the AEP season, assisting with the sales process using CRM tools and cross-sales techniques.
Fraud Analyst - Chargeback Specialist
TSYS
Jun 2017 - Oct 2021 (4 years 4 months)
Provided excellent customer service to cardholders, resolving issues related to identity fraud and credit card transactions. Worked on the backend to issue provisional credits and collaborated with investigators on fraud claims.
Fraud Analyst - Chargeback Specialist
TSYS
Jun 2017 - Oct 2021 (4 years 4 months)
Provided excellent customer service to cardholders, solving unique credit card industry problems such as identity fraud prevention and provisional credits. Collaborated with investigators to address fraud claims.
Education
Degrees, certifications, and relevant coursework
CCColumbus Technical College
Associate's degree, Systems Analysis
2015 - 2017
Completed an Associate's degree in Systems Analysis, focusing on the principles of computer systems and their applications in various industries.
CCColumbus Technical College
Associate's degree, Computer Networking
2015 - 2017
Completed an Associate's degree in Computer Networking, gaining knowledge in network design, implementation, and management.
CCColumbus Technical College
Associate's degree, Healthcare
2015 - 2017
Completed an Associate's degree in Healthcare, focusing on healthcare systems and administration.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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