Sierra Young

I am an experienced fraud investigator and analyst with a strong background in financial services, quality assurance, and payments risk. Over a decade I have monitored high volumes of transactions, detected fraud patterns, and taken timely action to reduce financial loss.

At major issuers I conducted case investigations, analyzed spending behaviors, and prepared clear investigative reports while maintaining strict confidentiality. I have hands-on experience with abuse-related ticketing and case management systems and can create and interpret SQL queries to support data-driven decisions.

More recently I performed quality assurance for a large contact center, auditing employee performance and documentation to ensure compliance and identify opportunities for process improvement. I routinely delivered actionable feedback and reports to leadership to drive operational accuracy.

I hold a Bachelor of Science in Criminal Justice and bring strong analytical skills, excellent communication, and high ethical standards. I am detail-oriented, deadline-driven, and focused on preventing fraud while ensuring regulatory and policy compliance.