Jillian Allen
@jillianallen
Fraud Analyst and bank sales representative preventing financial crime while delivering banking products to USAA members.
United StatesWhat I'm looking for
I handled daily banking and sales operations at USAA’s bank and sales contact center, explaining deposits, credit cards, ACH, and wires while analyzing performance metrics to keep productivity efficient and accountable.
Before that, I reviewed suspected fraud reports at Strategic Staffing Solutions (USAA) and at Citibank, maintaining fraud detection tools and procedures and conducting investigations into suspicious activity, including suspected money-laundering efforts.
Experience
Work history, roles, and key accomplishments
Handled daily operations within the bank and sales contact center, delivering knowledge of banking products and services to members including deposits, credit cards, ACH, and wires. Consistently analyzed performance metrics to ensure productivity efficiency and accountability.
FRAUD PREVENTION AND DETECTION
Strategic Staffing Solutions
Jan 2019 - Jan 2021 (2 years)
Reviewed reports of suspected fraud to determine need for further investigation. Implemented and maintained fraud detection tools and procedures, and analyzed financial data to detect irregularities.
FRAUD ANALYST
Citibank
Oct 2017 - Jan 2019 (1 year 3 months)
Analyzed financial data to detect irregularities in billing trends, financial relationships, and regulatory compliance. Conducted in-depth investigations of suspicious financial activity such as money-laundering efforts.
CUSTOMER SERVICE REPRESENTATIVE
CVS Caremark
Apr 2016 - Jun 2017 (1 year 2 months)
Contacted customers courteously via phone and email, applied problem-solving skills, and developed working knowledge of internal policies to address customer issues. Updated database with accurate customer information.
CUSTOMER RETENTION REPRESENTATIVE
Alliance Data
Jan 2013 - Sep 2015 (2 years 8 months)
Read from scripts to promote uniformity in communications, determined charges for services, processed customer adjustments, and resolved complaints. Met deadlines while maintaining high-quality deliverables.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, General
Earned a high school diploma in Columbus, OH.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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