Aliyah McClain
@aliyahmcclain1
I investigate fraud, protect customer accounts, and deliver clear, high-quality support across financial services.
United StatesWhat I'm looking for
I'm currently supporting Lowe’s credit card accounts at Synchrony, where I greet customers through inbound calls, verify account information, and educate customers and store associates on promotions, fees, and online access.
Previously at Wells Fargo and USAA, I investigated suspicious activity, analyzed financial data and transaction patterns, contacted customers about potential fraud, and prepared reports to support regulatory compliance. I’ve helped identify risky trends and apply fraud-prevention strategies that strengthen account security.
My customer service foundation includes resolving orders, refunds, discounts, and replacement-coupon needs at C3i Solutions while documenting customer information in Salesforce.
I also built customer relationships and exceeded monthly sales targets at AT&T through product education, demonstrations, and cross-selling.
Experience
Work history, roles, and key accomplishments
Customer Fraud Detection Service Representative
Synchrony
Jul 2024 - Present (2 years 2 months)
Promptly greet customers via inbound calls while gathering appropriate information verification information in order to service Lowe's credit card accounts. Utilize strong active listening skills to assure excellent customer satisfaction.
Investigated fraudulent activity by analyzing financial data and monitoring transactions. Routinely performed outbound calls to inform, verify, or educate the customer of suspicious activity.
Analyzed large volumes of data and transactions in order to identify risky trends and behaviors. Implemented fraud prevention strategies to mitigate suspicious activity and enhance security.
Customer Service Representative
C3i Solutions
Jan 2017 - May 2020 (3 years 4 months)
Interacted with customers via inbound calls assisting with orders, discounts, refunds, and replacement coupons. Actively listened to customers complaints and discovered resolutions to assure exceptional customer service.
Learned to build and maintain a strong relationship with the client to ensure loyalty and continued business. Directly engaged with existing and potential customers by educating them on product features and benefits.
Education
Degrees, certifications, and relevant coursework
Lincolnton High School
High School Diploma, General Studies
2009 - 2013
Completed high school education, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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