Justin Bryant

I am a customer-focused fraud and call center specialist with experience in BSA/AML investigations, chargeback regulations, and high-volume customer support. I consistently deliver accurate documentation and maintain high standards of quality and compliance.

In fraud roles I reviewed system-generated alerts, completed Suspicious Activity Reports (SARs) for FinCEN, and supported one-call resolution metrics while using SAP and multiple monitoring systems. In customer service and insurance positions I processed high daily volumes of orders and eligibility updates using Salesforce and SAP, achieving strong accuracy rates.

I adapt well to remote and virtual environments, self-manage in fast-paced settings, and handle sensitive conversations with empathy—particularly supporting senior policyholders and clients through complex issues. I emphasize clear communication, active listening, and timely follow-up.

I bring proficiency with EMR documentation, Microsoft Office, contact-center platforms (8x8, Genesys, RingCentral, Five9), and a commitment to compliance (HIPAA) and inclusion. I am eager to apply my investigative, technical, and customer-service skills to roles that value accuracy, integrity, and continuous improvement.