Open to opportunities

Samuel Gaisie Kwame Asare

@samuelgaisiekwameasa

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Versatile professional skilled in customer service and IT support.

Ghana

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in IT and data management.

I am a versatile and detail-oriented professional with a strong background in customer service, operations, and IT support. My experience includes working as a Service Delivery Analyst at Zeepay Ghana Limited, where I successfully managed over 600 daily customer queries and monitored transactions for more than 40 partners. I pride myself on my problem-solving abilities and my commitment to delivering excellent service in fast-paced environments.

Currently pursuing an MSc in Computer Science at Ghana Communication Technology University, I have also gained valuable experience as an AI Data Trainer at Invisible Technologies, where I focus on data preparation and model performance. My leadership role as Organizing Lead at VBCI Ruach has honed my skills in planning and managing operations, allowing me to effectively coordinate activities for over 30 church workers and present comprehensive reports to leadership.

Experience

Work history, roles, and key accomplishments

AI Data Trainer

Invisible Technologies

Jun 2024 - Feb 2025 (8 months)

Labeled and annotated large datasets for AI models, ensuring high accuracy and consistency in data preparation. Performed data cleaning and preprocessing, including handling missing values and normalizing data to improve model performance. Collaborated with data scientists and engineers to refine training data and enhance AI model accuracy and efficiency.

Data Cleaning data preprocessing Collaboration Data Analysis

Service Delivery Analyst

Zeepay Ghana Limited

Oct 2020 - Aug 2024 (3 years 10 months)

Responded to over 600 daily customer and partner queries via multiple channels, providing effective solutions. Monitored transactions for 40+ partners, escalating and resolving pending issues while also tracking financial positions. Identified, logged, and resolved issues from start to end, documenting all incidents within the department.

Customer Service Zendesk Transaction Monitoring Data Management Onboarding Communication Skills

Commercial Department Intern

Hull Blyth

Jun 2018 - Jul 2018 (1 month)

Responded to queries from prospective clients and actively searched for new client opportunities. Assisted with quoting for prospective clients and attended various client meetings. Supported the tracking of arrival and delivery of goods to clients.

Client Communication Sales Support Quotes Meeting Attendance Data Entry

Education

Degrees, certifications, and relevant coursework

Ghana Communication Technology University

Master of Science, Computer Science

Currently pursuing a Master of Science in Computer Science, focusing on advanced topics in the field. Engaged in rigorous coursework and research to deepen understanding of complex computing concepts.

Kwame Nkrumah University of Science and Technology

Bachelor of Science, Business Administration

Grade: CWA 69.46, Second Class Upper

Completed a Bachelor of Science in Business Administration, gaining a comprehensive understanding of business principles and practices. Achieved a Second Class Upper with a CWA of 69.46, demonstrating strong academic performance in core business disciplines.

Adisadel College

West African Senior School Certificate Examination (WASSCE) Certificate, General Studies

Obtained the West African Senior School Certificate Examination (WASSCE) Certificate, covering a broad curriculum of subjects. Developed foundational academic skills and prepared for higher education.