Theophilus Owusu Manu

Provided on-site IT support and assisted with system administration, software troubleshooting, and project work while maintaining focus on information security. Applied critical thinking to resolve technical issues and support day-to-day operations.

Worked as a sales personnel supporting customer needs while conducting data analysis using Python.

Supported IBM’s data analyst career preparation work by assisting employees and stakeholders and building Python-focused data science and analytics skills.

Onboarded up to 72 people within 6 months for a funeral insurance offering and transitioned customers into long-term, life-long members. Delivered meticulous, honest customer support and earned strong feedback from supervisors.

Sold funeral insurance policies and managed customer relationships, achieving an average of 10 new clients per month while meeting sales targets.

Handled customer support and ensured accurate record-keeping, taking logs and managing inventory as secretary and cashier.

Ensured customer satisfaction by maintaining detailed records, taking logs, and managing inventory. Supported daily operations by keeping information organized and accurate.

Supported system administration work as an IT intern, assisting with server maintenance and networking-related tasks in line with the company’s equipment maintenance services.

Performed IT administration tasks as an intern, including server maintenance, minor repairs, and assigning company gadgets to employees and stakeholders.

Supported data analysis and system administration by maintaining servers, performing minor repairs, and allocating company gadgets to employees and stakeholders. Contributed to technical maintenance related to networking equipment and tower support.

Pursuing a BSc in Computer Engineering at the University of Ghana (Legon).

Currently pursuing a Bachelor of Science in Computer Engineering, focusing on core computer science principles. Coursework includes Certified Ethical Hacking, System Administration, and Logic and Critical Reasoning.

Completed studies in General Science, building a foundational understanding of scientific principles. Coursework included Software Engineering, Marketing, Sales, AI Logic, Database Management, Cyber Security, and Data Analytics.

Completed general science studies at Presbyterian Boys' Secondary School in Legon.