Peterline Kissiedu

I am a customer-focused data analytics professional with hands-on experience improving customer retention and operational efficiency. I combine data-driven problem solving with empathetic service delivery to resolve complex client issues.

As a Junior Office Manager at Vision 2000 Lottery Company Limited, I managed multi-channel customer support, maintained 95% satisfaction rates, and implemented process improvements that reduced recurring issues by 40%.

I developed and maintained detailed customer documentation systems and coordinated cross-functional efforts with finance, operations, and management to resolve escalated concerns, achieving a 70% improvement in customer retention through proactive relationship management.

I am studying Business Administration and Logistics & Supply Chain Management, and pursuing Data Analytics with ALX Africa, which strengthens my analytical mindset and ability to translate data into actionable improvements.