Peterline Kissiedu
@peterlinekissiedu
Customer-focused data analytics professional driving retention and operational improvements.
What I'm looking for
I am a customer-focused data analytics professional with hands-on experience improving customer retention and operational efficiency. I combine data-driven problem solving with empathetic service delivery to resolve complex client issues.
As a Junior Office Manager at Vision 2000 Lottery Company Limited, I managed multi-channel customer support, maintained 95% satisfaction rates, and implemented process improvements that reduced recurring issues by 40%.
I developed and maintained detailed customer documentation systems and coordinated cross-functional efforts with finance, operations, and management to resolve escalated concerns, achieving a 70% improvement in customer retention through proactive relationship management.
I am studying Business Administration and Logistics & Supply Chain Management, and pursuing Data Analytics with ALX Africa, which strengthens my analytical mindset and ability to translate data into actionable improvements.
Experience
Work history, roles, and key accomplishments
Junior Office Manager
Vision 2000 Lottery Company Limited
Jan 2021 - Sep 2022 (1 year 8 months)
Delivered multi-channel customer support and coordinated office operations, maintaining 95% customer satisfaction and implementing process improvements that reduced recurring issues by 40% and improved retention by 70%.
Education
Degrees, certifications, and relevant coursework
ALX Africa
Certificate, Data Analytics
2025 -
Enrolled in a Data Analytics program at ALX Africa beginning January 2025.
Kwame Nkrumah University of Science and Technology
Bachelor of Business Administration, Logistics & Supply Chain Management
2025 -
Enrolled in a Bachelor of Business Administration program specializing in Logistics & Supply Chain Management beginning January 2025.
Kwame Nkrumah University of Science and Technology
Diploma, Business Administration
2023 - 2024
Completed a Diploma in Business Administration at KNUST from January 2023 to September 2024.
Availability
Location
Authorized to work in
Salary expectations
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