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Samuel Emmanuel

@samuelemmanuel1

Experienced ICT manager and technical support specialist delivering systems, networks, and digital media solutions.

Nigeria
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What I'm looking for

I seek a collaborative role where I can solve technical challenges, lead ICT operations, mentor staff, and drive measurable process improvements while growing my skills in AI and digital media.

I am an ICT manager and technical support specialist with extensive hands-on experience across schools, corporate environments, and managed services. I provide onsite and remote administration, troubleshooting, and systems maintenance to minimize downtime and keep operations running smoothly.

I have led operations and IT teams, implemented policies that increased productivity by 70%, and administered Windows Server, Active Directory and SQL Server environments. I also manage websites, cloud backups, payment gateway integrations (Flutterwave, PayPal) and CCTV/teleconferencing systems.

I produce and edit digital media—photography and video commercials—using Adobe Premiere Pro, DaVinci Resolve and Corel/Photoshop tools, and I build digital marketing presence through Google My Business and social media management. I design and deliver staff training and client onboarding for technical systems.

I am proactive, customer-focused and enjoy solving complex technical problems while mentoring users and improving processes. I seek roles where I can apply technical leadership, streamline operations and support organizational growth.

Experience

Work history, roles, and key accomplishments

TL

IT Support

Tower Heights Services International Ltd

Jan 2020 - Jan 2022 (2 years)

Provided remote office IT support, troubleshooting network and device issues, scheduling system and antivirus updates to maintain high performance and reliability.

Education

Degrees, certifications, and relevant coursework

Coursera (Google) logoC(

Coursera (Google)

Certificate, IT Support

Completed the Google IT Support Specialist fundamentals 5-in-1 professional certificate on Coursera in 2020.

Kogi State University, Anyigba logoKA

Kogi State University, Anyigba

Bachelor of Science, Computer Science

Completed a Bachelor of Science in Computer Science at Kogi State University, Anyigba, graduating in 2019.

Udemy logoUD

Udemy

Certificate, IT Support / Security

Completed CompTIA A+ and CompTIA Security training courses on Udemy.

Jobberman logoJO

Jobberman

Certificate, Soft Skills

Completed Jobberman soft skills training and obtained certification in 2022.

Tech stack

Software and tools used professionally

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Samuel Emmanuel - IT Support - Tower Heights Services International Ltd | Himalayas