Samuel Church
@samuelchurch
Customer support professional at Avis Hotel, resolving booking and billing enquiries and helping colleagues use internal systems.
United KingdomWhat I'm looking for
At Avis Hotel, I respond to customer and internal enquiries about bookings, billing, refunds, and other issues. I also maintain customer and client records using Caterbook and other hotel systems.
I process invoices and carry out basic payment reconciliation in Xero. I track purchasing records and orders in Excel and Google Sheets while working remotely.
Previously, I supported HotelTonight app users and hotel partners at Webhelp, investigating booking, account, and payment issues. At Serco, I guided users through 2021 UK Census submissions, and at Webhelp I coached junior colleagues on systems and support workflows.
Experience
Work history, roles, and key accomplishments
Business Administrator
Avis Hotel
Jan 2022 - Present (4 years 9 months)
Provide remote administration for Avis Hotel and Glendevon House Hotel, handling customer and internal enquiries, maintaining records, processing invoices, and managing purchasing records.
Provided high volume remote telephone and webchat support for the 2021 UK Census, guiding users through submissions and resolving access issues.
Senior User Support Agent
Webhelp
Jan 2019 - Feb 2021 (2 years 1 month)
Supported users and hotel partners of the HotelTonight app, investigating booking, account, and payment issues across multiple channels, and coached junior colleagues.
Education
Degrees, certifications, and relevant coursework
The Open University
BSc, Computer Science and Artificial Intelligence
Pursuing a BSc in Computer Science and Artificial Intelligence, currently in progress.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
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