Open to opportunities

Samuel Bulus

@samuelbulus

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Entry-level customer service professional skilled in data, real-time ops, and client relations.

Nigeria

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What I'm looking for

I seek an entry-level role in a dynamic organization where I can grow, apply customer service, data and real-time operations skills, and contribute to team performance and customer satisfaction.

I am an entry-level customer service and operations professional with experience as a Real Time Analyst, Data Entry Specialist, Call Centre Agent, Customer Relations Manager/Assistant Manager, and Teacher. I consistently monitor performance metrics, maintain accurate CRM records, and deliver high-quality customer experiences that support sales and operational goals.

I bring strong communication, critical thinking, leadership, time-management, and problem-solving skills, and I am passionate about building a long-term career where I can contribute to team performance, streamline processes, and support customer satisfaction and growth.

Experience

Work history, roles, and key accomplishments

Call Centre Agent

Outsource Global Technologies Limited

Feb 2024 - Jan 2025 (11 months)

Handled inbound and outbound calls to resolve customer inquiries and complaints, documented interactions in systems, followed compliance scripts and quality standards, and conducted follow-ups and surveys.

Customer Support Outbound Calling & Compliance CRM

Customer Relations Manager

The Trinity Designs Ltd

Jan 2020 - Feb 2021 (1 year 1 month)

Led customer service and sales support functions to deliver personalized experiences, resolved client complaints, trained staff on communication and upselling, and supported digital customer engagement.

Customer Relations Team Leadership Training Sales Support Upselling

Teacher

Comprehensive Secondary School Amakohia

May 2018 - Dec 2018 (7 months)

Developed lesson plans and teaching materials aligned to curriculum, mentored students academically and socially, and designed assessments to evaluate student progress.

Lesson planning Classroom Management Assessment Design Mentoring

Data Entry Specialist

Outsource Global Technologies Limited

Researched and created accurate facility/provider records, ensured completeness of contact data for canvassing, and inputted structured records into CRM/campaign platforms to support outreach efforts.

Data Entry CRM (Salesforce)Data Verification Research Data Quality Attention To Detail

Real Time Analyst

Outsource Global Technologies Limited

Monitored live contact center metrics and agent adherence, tracked service level, occupancy, queue levels and AHT, and coordinated with operations to resolve schedule conflicts and reassign agents to maintain service targets.

Workforce Management Monitoring KPI Tracking AHT