Samuel Bolarinwa
@samuelbolarinwa
Motivated entry-level customer support agent with CRM and Zendesk training, ready for remote global teams.
What I'm looking for
I’m a motivated, self-driven individual actively transitioning into a customer support career. Over the past several months, I’ve self-studied and earned certifications in customer service and CRM tools, including HubSpot Sales Hub, Coursera’s CVS Health customer service courses, and Zendesk agent training.
I’ve trained in practical support workflows—ticket management, macros, views, SLA policies, and multi-channel support within Zendesk Agent Workspace. I also learned core CRM capabilities in HubSpot Sales Hub, including managing contacts, tracking deals, building pipelines, and implementing sales workflows to support customer-facing processes.
I’m looking for my first formal role in customer support where I can apply what I’ve learned, grow with a team, and deliver genuine value to customers from day one. I’m a fast learner, highly coachable, and committed to building a long-term career—especially in remote roles where I can support customers across international time zones.
Experience
Work history, roles, and key accomplishments
Independently delivered US federal government procurement documents for clients, including RFPs, RFQs, and RFIs. Consulted with clients on requirements, managed revisions, and handled multiple concurrent engagements with deadline-driven delivery.
Education
Degrees, certifications, and relevant coursework
Secondary School Certificate (WAEC/NECO)
Secondary School Certificate (WAEC/NECO), Secondary Education
Earned a Secondary School Certificate via WAEC/NECO and is currently expanding qualifications through self-directed online learning and industry-recognised certifications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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