Samuel David Barrios Vargas

Bilingual Tech Agent specialized in international telecom customer support. Expert at diagnosing and resolving complex mobile network and home internet connectivity issues (Wi-Fi, routers, and infrastructure diagnostics). Highly analytical and focused on fast, high-impact technical problem-solving.

I have gained experience in P&L analysis, cost, expense, and revenue reviews, as well as in the use of Power BI, Excel, and corporate financial tools. I possess a professional level of English that enhances my communication. I am known for my teamwork skills, analytical mindset, and strong interest in developing a career in the financial sector.

Completed a Financial Planning internship, performing P&L analysis and financial data review using Power BI and Excel to support strategic decision-making.

I provided customer support for a U.S.-based bank, handling inquiries related to credit accounts, online banking, and financial transactions. My role required fluency in English and a solid understanding of the American Banking system. I assisted clients with account verification, dispute resolution, and digital banking navigation, ensuring accuracy and professionalism.

Provided English-language customer support for a U.S. bank, assisting clients with credit account inquiries, online banking navigation, account verification, and dispute resolution while maintaining professionalism and customer satisfaction.

Pursuing a Bachelor’s degree in Public Accounting at Universidad del Norte.

Grade: 4.1

Public Accounting with a focus on finance, centered on financial statement analysis, financial planning, cost control, budgeting, and interpreting accounting information for strategic decision making.