Bree User
@breeuser
Data Analyst skilled in SQL and Business Intelligence tools.
What I'm looking for
I am a dedicated Data Analyst with a strong background in SQL and Business Intelligence tools, currently working at Teleperformance CO in Bogota. My role involves extracting, transforming, and analyzing data to support workforce management decisions. I excel in managing BI reports and dashboards, ensuring that key operational metrics are tracked effectively. My analytical skills allow me to forecast and optimize workforce efficiency, while my proficiency in tools like Excel, Tableau, and Power BI enables me to generate insightful reports and visualizations.
Previously, I worked as a Customer Care Representative, where I honed my communication and problem-solving skills by addressing customer inquiries and providing personalized solutions. My experience as an Accounting Adviser further strengthened my analytical capabilities, as I managed financial databases and conducted in-depth analyses to support strategic decision-making. I am passionate about leveraging data to drive operational improvements and enhance overall performance.
Experience
Work history, roles, and key accomplishments
Data Analyst
Teleperformance CO
Oct 2021 - Present (3 years 8 months)
As a Data Analyst, I utilize SQL for data extraction and analysis to support workforce management. I manage BI reports and dashboards, forecast and schedule to optimize efficiency, and generate detailed reports using tools like Excel and Tableau. My role involves analyzing trends to improve operational strategies and handling employee scheduling requests.
Customer Care Representative
Teleperformance CO
Aug 2021 - Oct 2021 (2 months)
In my role as a Customer Care Representative, I provided high-quality customer service by addressing inquiries and resolving issues. I managed client needs, supported troubleshooting, and maintained detailed records of interactions while collaborating with teams to resolve complex issues.
Accounting Adviser
Yumbo
Oct 2014 - Jul 2016 (1 year 9 months)
As an Accounting Adviser, I managed financial databases and utilized SQL for data analysis and reporting. I created Tableau dashboards for real-time insights and conducted financial analysis to identify discrepancies. My role involved collaborating with teams to improve data integrity and streamline reporting.
Education
Degrees, certifications, and relevant coursework
Corporación Universitaria Iberoamericana
Bachelor's Degree, Data Science
2023 - 2028
Pursuing a bachelor's degree in Data Science, focusing on data analysis, machine learning, and statistical methods to extract insights from data.
Alliance Centro de Idiomas
Advanced English, Language Studies
2017 - 2018
Completed an advanced English course at C2 level, enhancing language proficiency for professional communication and data presentation.
SENA
Accounting Adviser, Accounting
2014 - 2016
Studied as an Accounting Adviser, focusing on financial management, data analysis, and reporting techniques to support business operations.
Institucion Educativa San Francisco Javier Yumbo
High School Diploma, General Education
2004 - 2016
Completed elementary, middle, and high school education, providing a foundational knowledge base for further studies and professional development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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