Open to opportunities

Busola Olaiya

@busolaolaiya

Message

Dynamic customer support officer with a strong sales background.

Nigeria

Message

What I'm looking for

I seek a role that offers opportunities for growth and values teamwork.

I am a dynamic and dedicated professional with over three years of experience in sales and leadership roles, complemented by a BSc in Computer Science. My proven track record in driving sales growth, managing teams, and providing exceptional customer service has equipped me with strong communication skills in both English and Yoruba. I thrive in high-pressure environments and am committed to achieving organizational goals with integrity and hard work.

In my recent role as an AI Data Annotator/Reviewer at Moon Valley, I annotated diverse data sets to train AI models effectively, demonstrating my adaptability and innovative problem-solving abilities. My technical proficiency in computer science, along with basic experience in programming languages like JavaScript, C, and Python, allows me to collaborate effectively with teams to improve annotation quality and optimize workflows.

Throughout my career, I have held various positions, including Call Center Team Lead and Sales Manager, where I led sales initiatives and managed customer interactions. My experience in developing sales strategies, conducting market research, and mentoring teams has honed my leadership skills and prepared me for new challenges in customer support and sales.

Experience

Work history, roles, and key accomplishments

AI Data Annotator/Reviewer

Moon Valley

Jul 2024 - Aug 2024 (1 month)

Annotated diverse data sets, including images, to train AI models effectively. Reviewed and corrected annotations to ensure accuracy and consistency while collaborating with teams to improve annotation quality.

Annotating Team Collaboration Problem Solving Technical Proficiency Workflow Optimization C++Python

Call Center Operator/Sales Manager

Realiste AI

Nov 2023 - Mar 2024 (4 months)

Led sales initiatives and managed a sales team to achieve targets. Developed sales pitches, conducted market research, and collaborated with marketing to align strategies.

Sales Management Team Leadership Market Research Sales Strategy Development Communication Skills

Call Center Team Lead

World Web Trade (2WTRADE)

Oct 2022 - Feb 2023 (4 months)

Managed a sales team, driving revenue growth through effective sales strategies. Conducted market research and monitored sales metrics to prepare performance reports.

Sales Leadership Revenue Team Management Market Research Sales Metrics Communication Skills Customer Service

Sales Manager/Call Center Operator

Golden Horn Universal Resources

Oct 2020 - Jan 2022 (1 year 3 months)

Managed sales activities and customer interactions, driving product sales. Developed and implemented sales strategies while providing training to new representatives.

Interaction Sales Strategy Training Communication Skills Product Development Database Management

Store Manager

Tabs Atelier

Oct 2020 - Oct 2021 (1 year)

Oversaw store operations, including inventory management and customer service. Developed sales strategies and maintained store appearance to enhance customer experience.

Operations Management Inventory Management Customer Service Sales Strategy Development Team Leadership Customer Experience

Education

Degrees, certifications, and relevant coursework

Miva Open University

Bachelor of Science, Computer Science

2019 - 2022

Gained in-depth knowledge in software development, data structures, algorithms, and network security. Engaged in various projects and group work, honing teamwork and technical skills.

Wisdom Foundations International College

Senior Secondary Certificate, Science

Excelled in science subjects, particularly mathematics and physics. Participated in extracurricular activities, including debate club and science fairs, developing strong analytical and communication skills.