samuel ajani

I’m a data-driven analyst and people-first call center consultant who turns customer feedback into insights—and insights into growth. I combine strong Excel, SQL, and Power BI skills with empathy and clear communication to improve both decision-making and customer experiences.

In my customer support work at Ameco Industry, I managed 60+ inbound/outbound calls daily and resolved billing, technical, and product issues via phone, email, and chat. I documented interactions in CRM and identified recurring issues to reduce repeat calls by 20%, while maintaining calm, professional service and meeting SLA targets.

As a Junior Data Analyst at Kayus Tech Company, I cleaned and analyzed sales and customer data using Excel and SQL to identify trends. I built Power BI dashboards tracking KPIs like CSAT, churn rate, call resolution time, and revenue, and automated reporting with formulas and pivot tables—saving 5+ hours weekly—while driving a 12% improvement in customer retention.

I’m a Final Year Civil Engineering student at AFIT, Kaduna (problem-solving, attention to detail, and a service mindset), and I’m looking for a remote role where I can help teams make smarter decisions and keep customers happy.