At OPay Digital Services Limited, I handle about 65 customer calls daily, answering inquiries and guiding customers through products on the app. I use Sobot CRM to log calls, create tickets, and track issues through to resolution.
At ForesightBI, I developed two interactive Power BI dashboards using DAX to visualize business and financial data. I also cleaned, transformed, and modeled a 56,487-row dataset with Power Query and ETL processes, then shared conclusions and recommendations based on the dashboard analysis.
As a volunteer Class Moderator at Axia Africa Academy, I moderated a training cohort and managed its WhatsApp group, sharing resources and handling complaints. I hold a BSc in Economics from the National Open University of Nigeria and am a Certified Data Analyst.
