Open to opportunities

Ejima Favour

@ejimafavour

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I turn sales, customer, and workforce data into actionable business insights.

Nigeria

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What I'm looking for

I'm looking for a data analyst role where I can use Excel, SQL, Power BI, Tableau, and Python to turn raw data into actionable insights, support business decisions, and grow through practical analytics projects.

I've built sales reporting dashboards for Strix Technologies Ltd., tracking product performance, inventory, revenue, and seasonal trends. My Excel reporting reduced manual work by 40% and supported a 15% increase in peak-period revenue.

At Enugu Electricity Distribution Company, I maintained customer data systems, analyzed recurring issues, and reduced complaint resolution time by 15%. I also improved case retrieval speed by 30% while handling 80+ daily customer interactions.

Through personal projects, I've analyzed 16,000+ video game sales records in Power BI and Tableau and queried employee data with SQL to identify workforce patterns. I'm focused on turning raw data into clear reports and practical decisions.

Experience

Work history, roles, and key accomplishments

Call Center Agent / Customer Service Representative

Enugu Electricity Distribution Company

Sep 2022 - Sep 2025 (3 years)

Organized and maintained a customer data system that improved case retrieval speed by 30%. Analyzed daily, weekly, and monthly customer reports using Excel and Spreadsheet, reducing complaint resolution time by 15%.

Excel Spreadsheets Data Analysis Customer Service Problem Solving

Customer Service Representative/Sales Rep.

Strix Technologies Ltd.

Jul 2023 - Apr 2025 (1 year 9 months)

Analyzed 500+ customer feedback records, improving customer retention by 10%. Created and maintained sales dashboards in Excel, enabling managers to track revenue, product demand, and delivery accuracy.

Excel Data Analysis Sales Customer Service