Rashika Saxena

Customer-focused and performance-driven professional with over 4 years of experience in chat-based customer support at Amazon Development Centre India Pvt. Ltd. I resolve customer issues with empathy and efficiency while maintaining high CSAT scores.

I deliver prompt support via live chat, handling concerns related to orders, payments, refunds, and product inquiries. I maintain an average CSAT above 90% consistently and manage 80+ chat interactions per shift with high attention to detail and zero errors.

I’m skilled in multitasking, conflict resolution, and conflict de-escalation. I effectively resolve/escalate issues, minimizing further complaints, and I’ve trained and guided new team members on chat etiquette and process workflows.

I’ve earned the “Star Performer” Award at Amazon Q4 2023 and consistently ranked among the top 10% of agents in CSAT and adherence metrics. I also completed Customer Service Excellence—Amazon Internal Training and use tools like Salesforce, Zendesk, and Amazon internal tools to deliver seamless support.