Ammar Mohammed

I've led customer support operations at Field Nation Ltd., overseeing daily support activity, escalations, KPIs, onboarding, and coaching for a distributed team.

As a Senior Support Coordinator at Field Nation, I resolved customer issues through calls and case tickets, managed inbound IVR cases in Salesforce Service Cloud, and worked across Operations, IT, and Sales to address customer pain points.

Earlier, I handled time-sensitive support issues through Zendesk and Desk.com, coordinated clients and field technicians, and supported high-volume pharmaceutical customer-service campaigns involving orders, billing, refunds, and disputes.

I've also spent more than eight years teaching IELTS, Business English, and communication skills. I create learner-centered lessons, conduct mock assessments, provide individualized feedback, and bring that same coaching approach to team development and training.