Open to opportunities

Samiha A

@samihaa

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QA analyst focused on testing rigor and customer-first problem solving.

United States

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What I'm looking for

I’m looking for a QA role where I can plan and run testing, build reliable test coverage (including smoke tests), and collaborate clearly with a team—ideally with room to grow my automation and technical testing depth.

I’m a QA analyst and customer support professional who’s worked across remote and on-site environments, translating problems into clear next steps. In my most recent work, I’ve provided customer support, updated customer account information, processed payments, and coordinated field service orders.

On the QA side, I’ve developed test data and procedures, helped isolate and reproduce defects, and verified fixes. I also built and ran a smoke test suite on a daily basis and performed Web services testing using SoapUI, applying SDLC knowledge to plan and execute testing.

Before QA, I developed strong technical and service foundations through IT support and hands-on troubleshooting—supporting Wi‑Fi connectivity, Blackboard access, document uploads, and printing—along with inventory tracking and laptop asset check-in/check-out. I bring disciplined attention to detail, effective communication, and a steady problem-solving mindset to every task.

Experience

Work history, roles, and key accomplishments

Current

Contact Center Representative II

Current

National Grid USA

Jan 2022 - Present (4 years 6 months)

Provided customer support for billing and service requests, including updating account information, processing payments, resolving billing issues, and handling gas-related emergency calls.

Customer Support Payment Processing Service Initiation And Termination Gas Emergency Call Handling

QA Analyst

Eitacies

Oct 2021 - Dec 2022 (1 year 2 months)

Performed software QA activities including test planning, defect isolation and reproduction, and verification of fixes, including smoke test suite execution.

Software Testing Defect Isolation And Reproduction Smoke Test Suite Creation SoapUI

Contact Tracer

Staffing Solutions Organization LLC

Nov 2020 - Jan 2021 (2 months)

Conducted contact tracing by reaching out to individuals linked to newly diagnosed cases, documenting information in a CRM system, and providing isolation/quarantine guidance.

Contact Tracing Emotional And Cultural Sensitivity Isolation And Quarantine Guidance

Sortation Associate & Problem Solver

Amazon

Dec 2019 - Mar 2020 (3 months)

Sorted and staged packages and performed problem-solving tasks at the front desk, including repackaging damaged items and redirecting misrouted packages.

Picking And Staging Carts And Dollies Repackaging Damaged Items Package Delay Processing Package Routing Redirecting

Office Assistant

York College, CUNY

Jul 2019 - Aug 2019 (1 month)

Managed student inquiries via phone, email, and in-person communication while supporting student events, marketing initiatives, and student registration processes.

Student Support Phone Communication Student Registration Application Processing Record keeping Data Collection

IT Support

York College, CUNY

Feb 2019 - May 2019 (3 months)

Provided technical assistance to students, supporting issues such as Wi-Fi connectivity, Blackboard access, document uploads, and printing.

Blackboard Support Document Upload Printer Support Laptop Check In Out PC Decommissioning

Volunteer Income Tax Assistant

York College, CUNY

Feb 2018 - May 2018 (3 months)

Served as a paid volunteer for the Volunteer Income Tax Assistance (VITA) program, assisting clients throughout the tax preparation process.

Data Entry Customer Service Printing Completed Tax Returns

Cashier

Modell’s Sporting Goods

May 2017 - Aug 2017 (3 months)

Provided front-end cashier services in a fast-paced retail environment, handling daily customer transactions and customer service needs.

Customer Service Cashier

Assistant, Dept. of Accounting & Finance

York College, CUNY

May 2018 - Present (8 years 2 months)

Assisted with executing marketing campaigns for the Department of Accounting & Finance and designed bulletins highlighting current events and departmental achievements.

Marketing Campaigns Marketing Design Bulletins