Open to opportunities

Komal Hotwani

@komalhotwani

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Detail-oriented IT professional with over 10 years of experience.

United States

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative environment, and the chance to leverage my technical skills to improve user experiences.

I am a dedicated IT professional with over a decade of experience in providing technical support and troubleshooting across various domains, including corporate banking and financial systems. My expertise lies in delivering exceptional customer service, managing inquiries, and utilizing CRM systems to enhance user experiences. I thrive in remote environments and am committed to resolving complex technical issues while maintaining clear communication with clients and stakeholders.

Throughout my career, I have successfully led User Acceptance Testing (UAT) initiatives, ensuring the smooth operation of financial applications and cross-border payments. My role at Credit Suisse as an AVP involved acting as a key liaison between business stakeholders and development teams, where I facilitated communication and addressed technical issues promptly. I have a proven track record of preparing detailed documentation, managing incidents, and implementing automation strategies that enhance testing environments.

With a strong foundation in technical skills, including proficiency in various software tools and programming languages, I am well-equipped to tackle challenges in the IT landscape. I am passionate about continuous learning and improvement, and I aim to contribute my skills to a forward-thinking organization that values innovation and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

Freelancing Projects

Jun 2019 - Present (5 years 11 months)

Technical Support Troubleshooting User Guides Documentation

Technical Support Specialist

Freelancing Projects

Jun 2019 - Present (5 years 11 months)

Provided remote technical support, assisting clients with troubleshooting software and hardware issues. Created user guides and documentation to help end-users understand and troubleshoot technical issues independently. Assisted with configuration, installation, and resolution of issues within applications and environments.

Technical Support Troubleshooting User Guides Documentation Installation Hardware Configuration

SDET and Technical Support

Deutsche Bank

Mar 2015 - Present (10 years 2 months)

Provided technical support for data services applications, diagnosing and troubleshooting issues to ensure secure and efficient transaction processing. Developed and executed API test scenarios using Postman and Rest Assured, identifying issues and collaborating with development teams for resolutions.

API Testing Postman Rest Assured Data Analysis SQL Python Java Cucumber Performance Testing Agile

SDET and Technical Support

Deutsche Bank

Mar 2015 - Present (10 years 2 months)

API Testing Postman Rest Assured Technical Support Financial Systems Test Automation Agile

Intern

BCBSNC

May 2014 - Present (11 years)

Gained knowledge and worked on SAP Business Objects for reporting and analysis, creating complex SQL queries to retrieve data. Performed data analysis for critical production issues, improving database performance and response time by 70%. Worked on DataPower X152, performing load balancing and applying secure policies for web services.

Business Objects SQL Data Analysis Load Balancing Web Services DataPower Reporting

Intern

BCBSNC

May 2014 - Present (11 years)

Gained knowledge and worked on SAP Business Objects for reporting and analysis, creating complex SQL queries to retrieve data. Performed data analysis for critical production issues, resulting in improved database performance and response time by 70%.

Business Objects SQL Data Analysis Load Balancing Web Services

Analyst

Citius Tech

Oct 2011 - Present (13 years 7 months)

Understood healthcare ambulatory patients' data for HMS to maintain electronic health records, interacting with the team and product owner to understand requirements. Prepared test stories and participated in release/iteration planning, logging bugs and assigning them to developers.

Electronic Health Records Test Planning Scrum Quality Assurance

Analyst

Citius Tech

Oct 2011 - Present (13 years 7 months)

Understood healthcare ambulatory patients' data for HMS to maintain electronic health records, from patient encounter to payment and insurance. Interacted with the team and product owner to understand requirements, preparing test stories and participating in release/iteration planning. Worked with Scrum Master to perform quality assurance at each sprint iteration, logging and assigning bugs to dev

Health Data Electronic Health Records Requirements Gathering Test Story Preparation Quality Assurance Logging Scrum Agile Product Ownership

Business Analysis and Technical Support

TCS E-Serve

Jan 2009 - Present (16 years 4 months)

Worked on troubleshooting payment systems and resolving issues related to SWIFT, ISO 20022, and ACH transactions for Citibank. Assisted in testing and troubleshooting payment systems, ensuring smooth operation and minimizing transaction errors. Performed Customer File Testing for approximately 50 countries, analyzing various file formats and communicating functional flows with clients.

Payment Systems Swift ISO 20022 ACH Troubleshooting Technical Support Customer File Testing Payment Processing Banking Domain UAT

Business Analysis and Technical Support

TCS E-Serve

Jan 2009 - Present (16 years 4 months)

Worked on troubleshooting payment systems and resolving issues related to SWIFT, ISO 20022, and ACH transactions, ensuring smooth operation of payments. Performed Customer File Testing for about 50 countries across the globe for Citibank, handling various file formats and communicating with clients.