An Ju
@anju
QA analyst with 4+ years' experience ensuring quality across web, desktop, mobile, and API testing.
United StatesWhat I'm looking for
I am a Software QA Analyst with over four years of experience testing desktop, mobile, and web applications, primarily in the Finance domain. I design and execute detailed test cases, perform functional, regression, integration, and UAT testing, and use tools like Selenium, Appium, Postman, JIRA, and Azure DevOps to identify and track defects and ensure reliable releases.
I collaborate in Agile/Scrum teams, mentor new members, and have improved QA efficiency by creating internal tools and documentation. My background includes service-desk and help-desk support, strong troubleshooting skills, and a proven record of reducing downtime and driving client satisfaction.
Experience
Work history, roles, and key accomplishments
IT QA Analyst
First National Financial
Dec 2022 - Present (2 years 9 months)
Execute functional, regression, smoke, and integration testing across web and desktop applications, designed and executed detailed test cases, and tracked defects in Azure DevOps to improve release quality in an Agile/Scrum environment.
IT Service Desk Specialist
First National Financial
Oct 2021 - Nov 2022 (1 year 1 month)
Provided technical support via phone and remote tools, resolved and escalated critical issues to reduce downtime, and maintained detailed ticket records to improve support efficiency.
ECIT Help Desk Analyst
Esri Canada
Sep 2019 - Apr 2020 (7 months)
Resolved 95% of IT support requests on first contact, documented incidents in Salesforce to enhance the knowledgebase, and managed hardware inventory to ensure compliance.
QA Engineer
SFO Technologies
Dec 2016 - Dec 2018 (2 years)
Performed UI, system integration, regression, and functional testing, authored test plans and bug reports, and developed an internal QA tool in Python to streamline QA processes.
Education
Degrees, certifications, and relevant coursework
CCCentennial College
Advanced Diploma, Computer Systems Technology - Networking
2019 - 2021
Completed an Advanced Diploma in Computer Systems Technology with a networking focus, covering systems administration and network fundamentals.
Jai Bharat College of Management and Technology
Bachelor of Technology, Computer Science
2011 - 2015
Earned a Bachelor of Technology in Computer Science focusing on foundational computer science principles and software development.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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